Safeguarding your super and your identity

Cyber crime is known to escalate during times of increased uncertainty and economic instability, like what we’ve experienced with the global pandemic.

And let’s face it: super accounts with their hefty balances present a tempting target to cyber criminals. Worse still is the fact that many people don’t engage with their super (and don’t even know their account balance!), so by the time any unusual account activity is noticed it can be too late.

For this reason, Maritime Super has stringent verification procedures in place that are designed to safeguard your super and identity.

Did you know?

The recent Government scheme to allow those impacted by COVID-19 to access their super early has resulted in cyber criminals taking advantage. 

In the first month of the scheme, at least 150 Australians had their super targeted by fraudsters, and the Government was forced to suspend withdrawals for two days after the ATO revealed criminals had infiltrated the system using stolen identity records.

What we’re doing to protect your super

We have procedures in place to verify all member requests – including opening a new account and withdrawing your money – and we’re unable to action requests if we have not been able to properly identify you.

We may call you to verify your identity

If we’re unable to process a request because the information in our records is out of date or incomplete, we may call you to confirm your details. 

We may also call you if:

  • we notice a change in your bank account details for payments (in this event, we’ll ask you for a copy of your bank statement to verify your account details)
  • you make a withdrawal request above a certain amount;  
  • we need some more information in order to verify your identity. 

Maritime Super will never email or text you to ask for any personal information or financial data.

What you can do to protect your super

Be vigilant about your data

It starts with you: be vigilant with your personal data and online activity. 

Keep your ID up to date

By law, we are required to have a recent certified copy of your ID on file in order to action a withdrawal request or start a pension. This may seem like a bit of a hassle, but the requirements are in place to protect your super. 

Don’t be a stranger - check in with your super from time to time

Many people only find out their super account balance once a year, at Annual Statement time. Check in with your super regularly – our Member App lets you view your account securely, wherever you are and whenever you want.

General ways to protect yourself against cyber crime

According to the Australian Cyber Security Centre (ACSC), identity theft and online fraud are the two most commonly reported cybercrime categories, making up over 40% of reports received. 

It’s achieved by social engineering, which is a technique of exploiting human psychology to trick people into providing confidential information - usually with the intention of taking over your identity online or gaining access to systems or data.

Here are some ways you can protect your identity online:

  • Use strong passwords – keep them complex, change them frequently and don’t use the same password for all of your online accounts
  • Keep your security software up to date
  • Check your social media security and privacy settings 
  • Limit the amount of personal information you post online (such as the names of your pets, friends and family). As a verification step, many websites will ask personal questions (such as your pet’s name). Don’t make the job easy for cybercriminals – keep private information out of your social media posts!
  • Never respond to unsolicited requests for personal information or urgent requests for money, whether by phone or email (think lottery winner scams!).

Call us if you’re ever unsure

If you’re unsure about anything related to your account or any unusual account activity, just give Member Services a call on 1800 757 607.


The information on this page has been issued by Maritime Financial Services Pty Limited (MFS). It contains general information that doesn’t take into account your individual objectives, financial situation or needs. It’s important to consider how appropriate this general information is in relation to your situation before making an investment decision. We recommend that you seek financial advice before making any decisions regarding your super or investments. The information on this page is current at the time of publishing.