Maritime Super is a regulated and complying superannuation fund within the meaning of the Superannuation Industry (Supervision) Act 1993 (SIS Act). The Fund is an industry public offer fund which is governed by a legally binding document known as the Trust Deed. This sets out the responsibilities of the Trustee and employers and the entitlements of members.
Maritime Super Pty Limited is the Trustee company that is responsible for the management and operation of the Fund. As a company, it operates under a Constitution.
The Trustee expects that relevant conflicts are managed in such a way as to protect the interests of, and meet the reasonable expectations of, member and other beneficiaries. The Trustee takes all reasonable practical action to identify, avoid or otherwise manage conflict so that decisions are reached properly, on an informed basis and without undue influence.
The Trustee maintains a conflict management policy and a register of relevant interests and duties.
At Maritime Super, we're here to help, so if you have a concern or complaint, we take it seriously. If there is some aspect our service or product you are not satisfied with, please contact us to raise your concern or make a complaint.
As your first port of call, contact Member Services on 1800 757 607, clearly stating the problem and the outcome you are seeking. Before you call us, make sure that you have the information and documents you need close at hand. Your call may be recorded for future reference.
If you are not satisfied with our initial response or your concerns cannot be resolved immediately, you can make a formal complaint to Maritime Super by letter, email or phone. We have a dispute resolution process in place to respond to your complaints promptly and fairly.
What if I'm not satisfied?
If an issue has not been resolved to your satisfaction, or we take longer than 90 days to respond to your complaint, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
You can contact AFCA at:
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Time limits may apply to some types of complaints lodged with AFCA. We will tell you when a time limit applies to your particular complaint.