COVID-19 update and support
The following communication provides all members and employers with an update on Maritime Super’s business continuity plans during the COVID-19 crisis.
The Fund is committed to ensuring the safety of all staff, members and employers in response to this situation and we aim to operate the Fund with little or no disruption to service to you.
Our response and business operations will be reviewed, and updated, based on the latest developments with the COVID-19 crisis, Australian Government guidelines and relevant business requirements.
Please continue to check the website for the latest information on member services.
With various state-based restrictions continuing Maritime Super has implemented the following procedures:
As you can appreciate, we are experiencing higher than normal call volumes and emails. We ask for your patience and understanding as we address all member enquiries.
Monday to Friday, 8.30am to 5.30pm (AEST)
1800 757 607
We are currently operating our regular business hours.
If you don’t have a specific question and you are simply after some information – please log in to Member Online or the Member App to access your account details.
If you prefer, you can send us an email at firstname.lastname@example.org
Administration and processing
We are aiming to process all forms and correspondence within our usual ‘best practice’ standards, while prioritising critical functions including switches and payments to members. However, please bear with us if there is some delay under the current circumstances.
In some cases, we may also be impacted by other suppliers and service providers who may need to adjust their work procedures. If for instance mail delivery is impacted or halted, we may need to email you with information or confirmation – please ensure we have your current email on file.
We continue to take preventative measures in the interest of the health and safety of everyone. If you are planning to visit one of our offices, please be aware that if one or more of the following scenarios applies to you, you will not be able to enter the office:
- Feeling unwell
- Showing flu like symptoms (even mild symptoms)
- Have been diagnosed with COVID-19 and have not yet been provided a clearance
- Have been in contact with someone diagnosed with COVID-19 in the past 21 days
- You have travelled overseas in the preceding 14 days
When visiting, please check in using the QR code or visitor register, use the hand sanitisers provided and help us maintain social distancing.
Our team is working remotely and ready to assist you over the phone or online.
We apologise for any inconvenience and appreciate your understanding during this unprecedented health emergency.
Worksite visits and presentations have resumed in most states subject to local restrictions with social distancing.
Our business relationship managers are still available to support you in all states, even if it can’t be face-to-face in some locations.
Financial planning appointments
Our financial planners continue to meet with members for appointments over the phone and in-person, where permitted. Contact details for all planners are available here.
Remember, if you wish to book an appointment with a planner you can do this online or give us a call.
Member seminars were held in mid April 2021 at major ports around Australia. Future member seminar locations and dates will be listed on the seminars page.
Our relationship team have resumed worksite visits and presentations in most states subject to local restrictions with social distancing, but still available over the phone if you can’t meet with them face-to-face.
If you’d like to get in touch with one of our business relationship managers or financial planners, please give us a call on 1800 757 607.
Support for retirees
To support retirees, the Government temporarily reduced the minimum drawdown requirements for pensions by half for 2019/20 and 2020/21. The Government has extended the temporary reduction in minimum drawdown rates for a further year to 30 June 2022. Refer to our fact sheet for more information.
Note that the Government has also reduced both the upper and lower social security deeming rates. From 1 May 2020, the upper deeming rate will be 2.25% and the lower deeming rate will be 0.25%.
Cyber activity is known to escalate during times of increased uncertainty and economic instability. We ask all members to be vigilant with their personal data and online activity. Please be aware that Maritime Super will not email or text you to request any personal information or financial data.
If you are in doubt about an information request or change to usual practice, please call us yourself and verify the information request.
Updated as at 28 September 2021